PRIVACY POLICY
We are committed to protecting your privacy. This privacy policy explains what personal information is collected from you via this Web Site and what we do with that information. It forms part of our terms and conditions, which we may amend from time to time. By using this Web Site you agree to the way in which we process your personal information as outlined in this policy.
Information collected
We collect personal information from you when you register with us, complete an on-line form, you e-mail us or complete a transaction with us, you enter a prize draw or other competition with us, or we speak to you over the telephone.
We also collect personal information about you by using "cookies" on our Web Site - please see the section on cookies below.
We collect the following information about you in order to process our orders: your name, address, delivery address (if different), credit or debit card number and expiry date. We also ask for a telephone number to contact you if there are any difficulties with your order.
Use of information
We use the
information we collect about you to process orders, deal with any
enquiry or request and/or to send you information about our products
and offers from time to time.
Your credit card details are taken
through a secure server for processing by your card provider, our card
processor and our bank.
We will pass your name and delivery address on to the carrier responsible for delivering your order.
We may also use the information that we collect to inform you about new products, offers or changes to our products. If you would prefer not to receive any marketing information, please send an e-mail to niceman@hotscamp.com.
The information collected about you will not be used for any other purposes and will not be sold or otherwise disclosed to any other organisations except other companies within our organisation and our or their successors in title.
Cookies
Collection of Anonymous Data
As described above, we sometimes collect anonymous information from visits to our site to help us provide better customer service. For example, we keep track of the domains from which people visit and we also measure visitor activity on this Web Site, but we do so in ways that keep the information anonymous. We use the information that we collect to measure the number of visitors to the different areas of our Web Site, and to help us make our Web Site more useful to visitors. This includes analysing these logs periodically to measure the traffic through our servers, the number of pages visited and the level of demand for pages and topics of interest. The logs may be preserved indefinitely and used at any time and in any way to prevent security breaches and to ensure the integrity of the data on our servers.
We collect the anonymous information we mentioned above through the use of various technologies, one of which is called "cookies". A cookie is an element of data that a web site can send to your browser, which may then be stored on your hard drive.
Basket Functionality
This Web Site also utilises cookies for the identification of baskets. When a user clicks an ‘Add to Basket’ button for the first time during a browsing session a temporary cookie is set to identify a unique Basket ID for that user.
Any items that the user chooses to add to the basket are associated with the unique Basket ID until the user either:
1. Closes down their browser session
2. Places an order
3. Removes all items from their current basket
4. Manually clears the Basket Cookie
The temporary cookie is cleared when any of the above events occur.
Basket Caching
This Web Site may, at some point in the future utilise non-temporary cookies or (i.e. having a limited or unlimited lifespan) to enable basket identifiers to be stored for longer than a single browsing session.
Non-temporary
cookies would only be used to enhance the user experience and avoid the
need for new basket identifiers to be issued during each new user
session.
Non-temporary basket cookies would remain until the user:
1. Places an order
2. Removes all items from their current basket
3. Manually clears the Basket Cookie
Collection and Anonymous Usage of Personal Data
When we collect personal data from you in connection with a transaction we may extract some information about that transaction in an anonymous format and combine it with other anonymous information.
This
anonymous information is used and analysed only at an aggregate level
to help us understand trends and patters. None of this information is
reviewed at an individual level.
If you do not want your transaction
details used in this manner, you can either disable your cookies or
opt-out at the order or request stage.
Children
If you are aged under 12 then you can not register, or enter any competitions, on this Web Site.
Access Right
You have a right to access the personal information held about you. To obtain a copy of the information, please email us at niceman@hotscamp.com. We will ask that you pay £10 to cover administration costs.
Other web sites
Our Web Site may contain links to other web sites which are outside our control and are not covered by the privacy policy. If you access other sites then using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.